EyeSurf.net
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Frequently Asked Questions
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What's the catch?

There is no catch! Most providers charge large premiums to make greater profit. We charge a more reasonable price so that everyone can afford high speed internet and phone services.

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Why haven't I heard of you?

We are a new company based in Waterloo, Ontario. Our mandate is simple: To provide ultra fast high speed internet and home phone service at a very afforable price.

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What other fees are involved?

None! $49.99 + applicable taxes is what you pay
No contracts
No activation fees
No system access fees
No modem rental fees
No hidden fees whatsoever

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Can I cancel at any time?

Yes, there are no contracts so you can cancel at any time.

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What phone features are included?

We carry the following features:

Caller ID
Voice Mail
Call Waiting
Call Forwarding
3-way Calling
Call Blocking (*67)
Last Call Return

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How are you able to offer speeds up to 16 Mbps when other providers only offer 5 Mbps?

We use a technology called ADSL2+ which allows more data to be sent.

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What are your overseas long distance rates?

Click here to see our rates.

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Will my internet speed slow down when more people are online?

No. Unlike cable internet, you do not "share" DSL with your neighbours. You can always expect a consistent speed throughout your internet surfing experience.

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Do you offer a "Lite" speed version?

No. We only offer high speed internet. The price you pay for our high speed service is comparable to what other providers charge for lite speed.

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What does 16 Mbps mean anyway?

This is your download speed. The higher the number, the quicker you can download. Most other competitors run at 5-7 Mbps. See our compare section for estimated download times for common files types.

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What are the outgoing and incoming mail servers?

Outgoing: smtp.eyesurf.net
Incoming: pop3.eyesurf.net

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How do I set up my E-mail?

Click here to visit our E-mail set up page.

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