Privacy Policy

This policy explains how Eyesurf Corp collects, uses, and safeguards your personal information. Please also see our Terms & Conditions

Information Collection, Use and Disclosure. Your personal information is safe with us. Ensuring the security of your personal information is an important part of our job.

Basic Principles of Handling Your Personal Information

As part of our commitment to treat your personal information with respect, we operate in accordance with the following five principles (the “Principles”):

Principle 1 – Accountability

We will maintain and protect the personal information under our control. We have designated an individual or individuals who is/are accountable for compliance with the Principles.

Principle 2 – Identifying Purposes

The purposes for which personal information is collected by us will be identified to you before or at the time the information is collected.

Principle 3 – Safeguarding Customer Information

We shall utilize no less than industry standards security safeguards to protect your personal information.

Principle 4 – Openness

You are entitled to a copy of our privacy policy. If you have any questions regarding this privacy policy, please contact us to discuss.

Principle 5 – Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to the Principles or about our information handling practices by contacting Eyesurf Customer Service at 1-855-804-SURF (7873)

Purpose for Collection

Generally speaking, the following are the main purposes for which we collect personal information:

  • 1. In order to provide the telecommunications and/or long distance and Internet products and services (collectively, the “Service”) that you request and to which you subscribe. We will also use the information to contact you regarding your subscription and for purposes of processing your payment obligations for the Service.
  • 2. We use personal information, your e-mail or mailing address to reply to e-mails and questions or requests you send to us.
  • 3. If you subscribe to the Service online, we only request the information needed to complete the processing of your orders and billing.
  • 4. We also use the personal information you have provided to us to communicate with you and safeguard your interests. We may send you important notices, or respond to special needs you may have.

Types of Information We Collect

The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. The following is a description of the type of personal information that we may ask for: (i) contact information, (ii) billing information, (iii) service address information.

How We Safeguard Your Information

We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against theft, loss, unauthorized access, disclosure, inappropriate alteration or misuse. Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted. We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.

Accessing and Amending Your Information

You have the right to access, verify and amend the information held in your personal files. You may access and verify any of your information by calling our customer contact centre at 1-855-804-7873. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary.

Questions, Concerns, Complaints and Withdrawing Consent

Please call Eyesurf Customer Service 1-855-804-7873. Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

Updating this Privacy Policy

Any changes to our privacy policy and information handling practices will be acknowledged in this privacy policy in a timely manner. We may add, modify or remove portions of this privacy policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of this privacy policy.

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CBS (KIRO)
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CHCH 11 Hamilton
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AtopTV Preview Channel
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News Forum
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Omni 1 Television
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One Get Fit
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Rewind
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SportsNet 360
TFO (TV Ontario)
The Weather Network
Treehouse TV
TV5 Québec Canada
TVA
TVOntario HDTV
UNIS TV
Vision TV Canada HDTV
WUTV Fox Buffalo
YES TV
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Montreal
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (French)
CPAC (English)
CTV Kitchener HDTV
CTV Life Channel
CTV News SD
CTV Toronto HDTV
CTV Two Alberta
CTV Two Atlantic
CTV Two Barrie/ Toronto/ CKVR
CTV Two Ottawa/ CHRO HDTV
CTV Two Victoria
CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Halifax
Global Ontario (CIII) HDTV
ICI RDI HD
Knowledge Network
MovieTime
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
News Forum
Nickelodeon Canada
NTV St. John’s
Omni 1 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS KCTS
PBS WNED
Rewind
Rogers SportsNet 360
Silver Screen
Sportsnet 360
TFO (TV Ontario)
The Sports Network 1
The Sports Network 2
The Sports Network 3
The Sports Network 4
The Sports Network 5
The Weather Network
Treehouse TV
TV5 Québec Canada
TVA
TVOntario HDTV
UNIS TV
Vision TV Canada HDTV
WUTV Fox Buffalo
YES TV
ABC Seattle (KOMO)
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
CBC Vancouver
CBS (KIRO)
City Vancouver
CPAC (English)
CPAC French
CTV Two Alberta
CTV Two Victoria
CTV Vancouver, BC
Global BC HDTV
ICI RDI HD
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KCTS PBS
Knowledge Network
NBC (KING)
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
TFO
The Weather Network
TV5 Québec Canada
TVA
UNIS TV
YES TV Calgary
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (English)
CPAC French
CTV Drama Channel
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CTV Toronto HDTV
CTV Two Alberta
CTV Two Barrie/ Toronto/ CKVR
CTV Two Kitchener
CTV Two Ottawa
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CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Ontario (CIII) HDTV
ICI RDI HD
ICI Tele HDTV
KCTS PBS
Knowledge Network
Movie Time
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
Nickelodeon Canada
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS (WNED)
Rewind
Silver Screen
SportsNet 360
TFO
The Weather Network
Treehouse TV
TV Ontario
TV5 Québec Canada
TVA
UNIS TV
Vision TV Canada HDTV
WUTV HDTV Buffalo
YES TV Calgary
ABC Seattle (KOMO)
ABC WKBW
Accessibilité Média (French)
Accessible Media (English)
APTN
AtopTV Preview Channel
BBC World News North America
Cartoon Network (Canada)
CBC Toronto
CBC Vancouver
CBS (KIRO)
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
City Vancouver
CMT
CNN
CP24
CPAC (English)
CPAC French
CTV Drama Channel
CTV Life Channel
CTV Toronto HDTV
CTV Two Alberta
CTV Two Barrie/ Toronto/ CKVR
CTV Two Kitchener
CTV Two Ottawa
CTV Two Victoria
CTV Vancouver, BC
DISNEY XD
ESPN Classic Canada
Forum News
Global BC HDTV
Global Ontario (CIII) HDTV
ICI RDI HD
ICI Tele HDTV
KCTS PBS
Knowledge Network
Movie Time
MuchMusic HDTV
NBC (KING)
NBC WGRZ HD
Nickelodeon Canada
Omni 1
Omni 2 Television
OMNI British Columbia
Omni Vancouver (CHNM)
One Get Fit
PBS (WNED)
Rewind
Silver Screen
SportsNet 360
TFO
The Sports Network 1
The Sports Network 2
The Sports Network 3
The Sports Network 4
The Sports Network 5
The Weather Network
Treehouse TV
TV Ontario
TV5 Québec Canada
TVA
UNIS TV
Vision TV Canada HDTV
WUTV HDTV Buffalo
YES TV Calgary
ABC WKBW HD
Accessibilité Média French
Accessible Media
APTN
AtopTV Preview Channel
CBC Halifax
CBC Toronto
CBS WIVB HD
CHCH 11 Hamilton
City Toronto
CPAC
CPAC French
CTV Atlantic (Halifax, NS)
CTV Kitchener HDTV
CTV Toronto HDTV
CTV Two Atlantic
CTV Two Ottawa
Global Halifax
Global Maritimes HDTV
ICI RDI HD
ICI Tele HDTV
Knowledge Network
NBC WGRZ HD
NTV St. John’s
Omni Regional
Omni 1 Television
PBS (WNED)
TFO (TV Ontario)
The Weather Network
TV5 Québec Canada
TVA
UNIS TV
WUTV HDTV

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