This policy explains how Eyesurf Corp collects, uses, and safeguards your personal information. Please also see our Terms & Conditions

Information Collection, Use and Disclosure. Your personal information is safe with us. Ensuring the security of your personal information is an important part of our job. We will not disclose your personal information without first obtaining your consent to do so. For purposes of this privacy policy, “personal information” shall mean any information that can identify an individual directly. Personal information will not include an individual’s business address or business telephone number.

Basic Principles of Handling Your Personal Information

As part of our commitment to treat your personal information with respect, we operate in accordance with the following seven principles (the “Principles”):

Principle 1 – Accountability

We will maintain and protect the personal information under our control. We have designated an individual or individuals who is/are accountable for compliance with the Principles.

Principle 2 – Identifying Purposes

The purposes for which personal information is collected by us will be identified to you before or at the time the information is collected.

Principle 3 – Consent

Except where required or permitted by law, your informed consent is required for our collection, use or disclosure of your personal information.

Principle 4 – Limiting Use, Disclosure and Retention

We will only use or disclose your personal information in accordance with the purposes for which it was originally collected or when it is required or permitted by law. We will retain your personal information only for so long as is required to fulfill the purpose for which it was collected or as required by law.

Principle 5 – Safeguarding Customer Information

We shall utilize no less than industry standards security safeguards to protect your personal information.

Principle 6 – Openness

You are entitled to a copy of our privacy policy. If you have any questions regarding this privacy policy, please contact us to discuss.

Principle 7 – Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to the Principles or about our information handling practices by contacting Eyesurf Customer Service at 519-804-7873

Purpose for Collection

Generally speaking, the following are the main purposes for which we collect personal information:

  • 1. In order to provide the telecommunications and/or long distance and Internet products and services (collectively, the “Service”) that you request and to which you subscribe. We will also use the information to contact you regarding your subscription and for purposes of processing your payment obligations for the Service.
  • 2. We use personal information, your e-mail or mailing address to reply to e-mails and questions or requests you send to us.
  • 3. If you subscribe to the Service online, we only request the information needed to complete the processing of your orders and billing. We may share your personal information with your credit card company or bank depending on payment method.
  • 4. We also use the personal information you have provided to us to communicate with you and safeguard your interests. We may send you important notices, or respond to special needs you may have. We may also send information about our other products and services in which you may be interested.

Types of Information We Collect

The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. The following is a description of the type of personal information that we may ask for: (i) contact information, (ii) billing information (including, without limitation, credit card information and /or banking information.

How We Safeguard Your Information

We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against theft, loss, unauthorized access, disclosure, inappropriate alteration or misuse. Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted. We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.

Accessing and Amending Your Information

You have the right to access, verify and amend the information held in your personal files. You may access and verify any of your information by calling our customer contact centre at 519-804-7873. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary.

Questions, Concerns, Complaints and Withdrawing Consent

Please call Eyesurf Customer Service 519 804 7873. Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.

Updating this Privacy Policy

Any changes to our privacy policy and information handling practices will be acknowledged in this privacy policy in a timely manner. We may add, modify or remove portions of this privacy policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of this privacy policy.