This policy explains how Eyesurf Corp collects, uses, and safeguards your personal information. Please also see our Terms & Conditions
Information Collection, Use and Disclosure. Your personal information is safe with us. Ensuring the security of your personal information is an important part of our job.
Basic Principles of Handling Your Personal Information
As part of our commitment to treat your personal information with respect, we operate in accordance with the following five principles (the “Principles”):
Principle 1 – Accountability
We will maintain and protect the personal information under our control. We have designated an individual or individuals who is/are accountable for compliance with the Principles.
Principle 2 – Identifying Purposes
The purposes for which personal information is collected by us will be identified to you before or at the time the information is collected.
Principle 3 – Safeguarding Customer Information
We shall utilize no less than industry standards security safeguards to protect your personal information.
Principle 4 – Openness
Principle 5 – Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to the Principles or about our information handling practices by contacting Eyesurf Customer Service at 1-855-804-SURF (7873)
Purpose for Collection
Generally speaking, the following are the main purposes for which we collect personal information:
- 1. In order to provide the telecommunications and/or long distance and Internet products and services (collectively, the “Service”) that you request and to which you subscribe. We will also use the information to contact you regarding your subscription and for purposes of processing your payment obligations for the Service.
- 2. We use personal information, your e-mail or mailing address to reply to e-mails and questions or requests you send to us.
- 3. If you subscribe to the Service online, we only request the information needed to complete the processing of your orders and billing.
- 4. We also use the personal information you have provided to us to communicate with you and safeguard your interests. We may send you important notices, or respond to special needs you may have.
Types of Information We Collect
The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. The following is a description of the type of personal information that we may ask for: (i) contact information, (ii) billing information, (iii) service address information.
How We Safeguard Your Information
We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against theft, loss, unauthorized access, disclosure, inappropriate alteration or misuse. Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted. We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.
Accessing and Amending Your Information
You have the right to access, verify and amend the information held in your personal files. You may access and verify any of your information by calling our customer contact centre at 1-855-804-7873. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary.
Questions, Concerns, Complaints and Withdrawing Consent
Please call Eyesurf Customer Service 1-855-804-7873. Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.