Step 1: Contact Customer Care

The Eyesurf Customer Care team have the tools and training required to resolve any issue you may have, as well as answer many questions.

You may reach Eyesurf Customer Care the following ways:

• By calling: 1-855-804-7873
• By emailing: [email protected]

Step 2: Ask For A Supervisor

If you are dissatisfied with the response you may have received from Customer Care, you may ask for your matter to be escalated to a supervisor. Supervisors will work closely with you to understand and resolve your issue.

Step 4: Submit a Written Complaint

If you have followed Steps 1 & 2, and your issue still persists, please email [email protected]. We will investigate further into your issue and will normally provide a response within 2 business days.

Commission for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.

If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.